Job Details

Aboriginal Caseworker

Waterloo, NSW | Full-Time
$85,000–$90,000 + Super + Salary Packaging | Salary Based on Experience
Aboriginal Community | Elder Care | Advocacy & Case Management

Make a meaningful difference supporting Aboriginal and Torres Strait Islander Elders to navigate aged care with confidence, choice and culturally safe support.

HiTalent Recruitment is partnering with an established Aboriginal community-controlled organisation to recruit an experienced Aboriginal Caseworker based in Waterloo.

This is a highly relationship-focused position supporting Aboriginal and Torres Strait Islander Elders and their families to understand and navigate the aged care system, including My Aged Care, assessments, support plans, service providers and care entitlements.

Working through a culturally safe and trauma-informed approach, you will advocate for Elders and ensure their individual, family and cultural needs remain at the centre of their care.

Why Join?

• $85,000–$90,000 + Super + Salary Packaging

• Meaningful role supporting Aboriginal and Torres Strait Islander Elders

• Waterloo-based opportunity

• Work directly with Elders, families and community

• Make a tangible impact improving access to culturally safe aged care

• Diverse role across casework, advocacy and service navigation

• Work within an Aboriginal community-controlled environment

• Use your community connections and cultural knowledge to create positive outcomes

About the Role

As an Aboriginal Caseworker, you will support Aboriginal and Torres Strait Islander Elders to access appropriate aged care services while helping reduce the complexity and confusion of navigating the aged care system.

You will work closely with Elders and their families before, during and after assessments, helping them understand available services, their entitlements and the pathways available to them.

You will liaise with aged care assessors and service providers, advocate for culturally appropriate care and ensure Elders and their families feel informed and supported throughout the process.

The role is underpinned by cultural safety and trauma-informed practice.

Key Responsibilities

• Support Aboriginal and Torres Strait Islander Elders and their families

• Assist clients with My Aged Care registration and service navigation

• Provide pre-assessment support and prepare clients for assessments

• Participate in assessment interviews where required

• Work with assessors to develop and review appropriate support plans

• Help Elders and families identify suitable aged care providers

• Explain service agreements, care arrangements and associated costs

• Advocate for clients' care, cultural and individual needs

• Address concerns with service providers where required

• Connect clients with relevant health, aged care and community services

• Support families in understanding and navigating care options

• Provide ongoing case management, advocacy and practical support

• Maintain accurate client records, data and reporting

What We're Looking For

• Experience working with Aboriginal and Torres Strait Islander people and communities

• Experience in case management, aged care, Aboriginal services, community services, health or a related area

• Strong ability to build trust and relationships with Elders, families and community

• Understanding of culturally safe and trauma-informed practice

• Knowledge of My Aged Care and aged care pathways is highly regarded

• Strong advocacy and service-navigation skills

• Excellent communication and interpersonal skills

• Ability to work autonomously and demonstrate initiative

• Strong community connections and stakeholder engagement skills

• Good record management and reporting capability

• Ability to meet relevant employment screening and compliance requirements

Who Would Suit This Role?

You may currently be working as an Aboriginal Caseworker, Aboriginal Community Worker, Elder Care Connector, Care Finder, Aged Care Caseworker, Aboriginal Health Worker, Community Engagement Worker or Support Coordinator.

You will understand that supporting Elders is about more than navigating services. It is about trust, cultural safety, advocacy, connection and ensuring Elders have a genuine voice in decisions about their care.

Apply Now

If you have experience working with Aboriginal and Torres Strait Islander communities and are passionate about supporting Elders in Waterloo and the surrounding Sydney community, we'd love to hear from you.

Apply today or contact me for a confidential discussion.

Nupur Patel
HiTalent Recruitment
0468 039 786
nupur@hitalent.com.au

#SCR-nupur-patel-1

Apply Now

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